Privacy & Cookie Policy

Your privacy is important to us. To explain how we protect your privacy, we provide this notice explaining our policy which covers both this website and our e-newsletter service.

If you do not agree to the terms in this Policy, we kindly ask you to leave the site and do not sign up to the e-newsletter.

Data Protection and Terms of Use for www.greenscakes.co.uk

Data protection on the website of Greens Desserts UK Ltd.

This Privacy Notice explains in detail the different types of personal data that we might collect about you. It also explains how we will store and process your personal data and how we will keep it safe.

Who we are?

For simplicity throughout this notice ‘we’ and ‘us’ means Greens Desserts UK Ltd.

We are Greens Desserts UK Ltd and this policy applies to any contact you make with us in connection with any of our brands and products (on this website and our other websites run by us) including but not limited to our Green’s, Pearce Duff’s and Borwick’s brands.

Collection Of Data

For some services, Greens may require your e-mail address or other personal information such as your name, company, etc. Providing us with this personal and identifiable information is, of course, optional. However, in some cases it may not be possible for us to provide the service in question without receiving specific information from you.

When might we collect your personal data?

We might collect your personal data in the following situations:

  • When you visit our websites and buy products or services from us
  • When you respond to any of our social media postings or campaigns
  • When you visit any of our premises that are protected by CCTV
  • When any of our suppliers or business partners share your information with us
  • From information you have completed on any surveys
  • If you enter any of our prize draws or competitions
  • If you have attended any of our events or promotions
  • If we collect information from any public source such as the electoral roll
  • If you have contacted us asking for information about any of our products or services

Types Of Data We Collect

We will never ask you for information that isn’t essential. The personal data we might ask for includes;

  • Your name, postal address, date of birth, email address and telephone number
  • If you have a web account with us we will keep details of your login (these will be kept in an encrypted format so that no one else can use them)
  • If you contact us by phone we may keep a written note of the conversation either on computer or on paper. We may also record any complaints or issues that you might have when you contact us.

Disclosure Of Data

Greens Cakes will not disclose any of your personally identifiable information without your permission except under special circumstances, for instance, if Greens Cakes in good faith believes that the law requires disclosure.

Any information collected by Greens Cakes will be treated confidentially.

Use Of Data

In order to be able to maintain our relationship with you we might need to store or process the personal data you have provided us with or we might need to pass it on to one of our business partners so that we can meet your requirements more effectively. We may also use your data to improve our products or to inform you of special offers.  Your personal data will only ever be used for the purposes of customer management, product surveys or marketing to the appropriate degree. We will neither sell, market nor disclose your data in any other way to third parties. If we do have to use the services of third parties, e.g. for sending out goods from our shop, marketing products, fulfilling competitions, we will have to pass your data to those third parties. We will make sure that they have security measures in place to keep your data safe.

The sorts of organisations we might share your personal data with include:

  • Delivery couriers, prize fulfillment companies and postal firms
  • IT companies who support our systems and website
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Social media sites to show you products that might be of interest to you, including if you choose to link your account with us. (Click here for details on our Cookie policy)

Where we do share your data, we would only provide the information that is needed for the specific purpose and the third party will only be able to use your data for that purpose. The third parties will be people we trust to ensure that your privacy is respected at all times and if we stop working with them they will be expected to delete your data or make sure that it is anonymised.

We will only pass your data to third parties for their own purposes if you have expressly given us permission to do so unless we have a legal obligation to share information such as with the police or other regulatory or Government bodies.

Legal Reasons to Collect Data

Data protection laws allow companies to collect your personal data for several different reasons. We will only collect your personal data if we have a legal reason for doing so. This might one or more of the following:

Consent – This is where you have consented to us having your personal data. You might have agreed that we can send you such things as details of our promotions or products and services or our newsletters. You can at any time change your mind and tell us that you no longer want to hear from us or that you want to change the way you receive information from us by updating your preferences, there are 2 ways you can do this;

  1. Click on the unsubscribe link in the footer of any of the emails you currently receive from us
  2. Or send an email to info@greensdesserts.comand include;
  3. Your First Name and Last Name
  4. The Email Address which you registered when you joined the mailing list
  5. The mailing list which you wish to change your preferences for (Green’s, or a combination of these mailing lists)
  6. The change you would like to make to your communication preferences.

Compliance – In order to comply with legal requirements such as health and safety laws, we may need to collect and process your data.

Contractual obligations – If we have a contract with you we will need to collect and process your personal details so that we can fulfil our contract.

Legitimate interest – This is where we might use your personal data to meet a reasonable business interest as long as we are not significantly impacting your rights. This would include thing such as using your personal data to send you personalised offers based upon your purchasing history.

Keeping your Data Safe

We will always treat your personal data with absolute respect and care. We will make sure that our websites and apps are secure by using appropriate technical and organisational measures across all brands including up-to-date encryption, communication via SSL, restricted access to the data that we hold and conducting regular software updates.

All our employees have been briefed on data protection laws and are contractually obliged to protect your personal data. We have made sure that all our suppliers and business partners have a legal obligation to be as diligent as we are about protecting your personal data.

We will never keep your personal data for any longer that we need to. We have reviewed our processes to make sure that when we no longer need your personal data for the purpose for which it was collected, we will delete it from our systems.

Transferring your Personal Data Outside the European Economic Area (EEA)

We currently do not transfer personal data outside the EEA.

Cookie Policy

Greens Cakes uses cookies to improve the user experience on our website. We do not pass on or in any way collect personal information about you as an individual user.

Cookies are placed onto your machine by every website you visit, and most of those websites, including ours, may not function correctly without them. However if you would like to disable cookies, you can read how to do so in your browser on AboutCookies.org.

Greens Cakes uses the following cookies:

First Party Cookies

These cookies are created by greenscakes.co.uk to enable the functionality of various aspects of our website.

Random numbers and letters
PHP session cookie which identifies a specific user’s session. This will expire when you leave the website.

nf_wp_session, wfvt_2121830304, wordfence_verifiedHuman
Cookies that determine that the user is Human.

_gali
Navigation menu cookie

uncodeAI.css, uncodeAI.images, uncodeAI.screen
Main Template cookies which determine display attributes specific to the user.

Third Party Cookies

Third party cookies are created by companies to provide various services which we use to enhance our site. The only one we use is Google Analytics – a free, powerful analytics tool used to determine where your visitors are coming from and what content they are looking at. No personal information is collected by Google Analytics and we recommend this service to all our clients

ga, _gat, __utm(x)
Cookie source – Google Analytics
Cookie Function – Any cookies beginning with _ga, _gat and __utm are used to collect information about traffic and user activity.

Greens Cakes Security Policy

When you provide Greens Cakes with personal information, that information may be sent electronically outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside of the country where you entered the information. Whenever Greens Cakes handles personal information, regardless of where this occurs, Greens Cakes takes every precaution to ensure that your information is treated securely.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your personal information, Greens Cakes cannot ensure or warrant the security of any information you transmit to Greens Cakes, and you do so at your own risk.

Your Rights

You have the right to copies of any of the personal data that we hold about you. If the data is incorrect or incomplete you can ask us to correct it. If you contact us to ask us to do this, we will need you to verify your identity before we can make any changes or supply any information to you. To do any of these things please contact us at:

Marketing Services
Greens Desserts UK Ltd.
Thurcroft Industrial Estate
Thurcroft
Rotherham
S66 9ER

E-mail: info@greensdesserts.com

If you are unhappy with the way that we have responded to your requests or you have any other concerns about the use of your personal data, you can contact the Information Commissioner’s Office on telephone number 0303 123 1113 or you can access further information and advice on the ICO website at www.ico.org.uk

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