facebook Frequently Asked Questions about Greens Cakes Product and more


Greens has been answering your baking questions since 1907 and we are still at it! Here you can search for answers on everything, from questions about products, to online ordering and shipping. All answered by the Greens friendly food experts. Can’t find what you’re looking for? Get in touch and submit your questions directly here.

Ordering with Green’s

How do I place an order?

You can place your order online via our website.

How do I pay for my purchase?

Pay using a PayPal account, or proceed as a guest to use a credit/debit card.

How can I cancel my order?

If you need to cancel an order, please contact us at consumer.services@greensdesserts.com

I am having difficulty checking out online, who do I contact?

If you are having difficulty placing an order and checking out online, please contact us at consumer.services@greensdesserts.uk

What is your return policy?

We have a 30-day money back guarantee return policy for all product accompanied by a receipt.

How can I check on my order status?

You can check on your order status online. If you are a registered customer, you can view your order history and status by logging into your account and clicking on the “Orders” link.  Please allow 24 hours for your order to be processed before checking its status.

Is pricing online the same as it is found in-store?

No, we frequently provide unique promotions, specials and giveaways online that cannot be redeemed in-store. Please check back to see our latest promotions and specials, or opt in to receive our emails.

Shipping/Delivery Questions

How are delivery and processing charges calculated?

Our delivery and processing charges are charged in GBP, and by weight.

Can I have an exact delivery date?

No, we cannot guarantee an exact delivery date; we only can provide a future ship date. Most orders arrive within 7-10 business days.

Will my order come all in one box?

If it is a large order it will more than likely arrive in 2 or more boxes.

Will I receive shipping information once my order has shipped?

If you have given an email address during check out, you will receive an email confirmation of your order. Once your order has shipped, you will receive a shipping confirmation with tracking information specific to your order.

How will my gift be packaged?

It will arrive in a white/brown/green cardboard “Greens” box with bubble wrap.

How do I make a return or exchange?

All returns and exchanges can be mailed to Greens Online Store, Thurcroft Industrial Estate, Thurcroft, Rotherham, S66 9ER.

Do you offer any free shipping programs?

Yes – throughout the year, we offer free shipping promotions from time to time. Orders over £20 are eligible for free shipping. You can sign up for our email list at the bottom of the page to receive notifications of our promotions.

Product Questions

I have a great idea for a product, where can I send it?

We love to hear ideas from our customers! You can send your ideas and requests via our https://www.greenscakes.co.uk/contact/.

Are your products gluten-free?

Please check the ingredients of each product, although the product may not include wheat, all products are packed on a site which processes wheat flour.

Please refer to the ‘Allergy Advice’ section where these ingredients will be highlighted in bold.

I live overseas, where can I find your products?

Currently we export to over 15 countries! If you would like to find out if there are retailers in your country that carry our products, please contact us.

What happened to my favourite product? Did you discontinue it?

In order to keep up with our new ideas, we do need to occasionally discontinue products based on consumer demand. However, if it was a favourite of yours we would love to hear! We often bring back products when we get a large calling for them, such as our Rainbow Cake Mix and Lemon Meringue Crunch. To put in your request, please email us.

I would love to carry your products in my retail store – how would I go about becoming a wholesale customer?

Please contact us using the “trade enquiry” option on the contact us page.

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